Last updated on May 16th 2024
APNA DUKAAN (Prop. Shivam Kumar) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:Return will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the APNA DUKAAN, it’ll take 3-5 days for the refund to be processed to the end customer.
Mode of Refund of Online Payment: The refund will be processed through your original mode of payment. For ex. If you paid through UPI then you will receive your refund on the same UPI Number.
Need help?
Contact us at contact@apnadukaan.digital for questions related to refunds and returns.